Job Description (JD)
| Nama Program | OPERASI PELANCONGAN LUAR NEGARA [N791-006-3:2023] |
|---|---|
| Kod CU | N791-006-3:2023-C02 |
| Competency | Core |
| Tajuk CU | Manage outbound tour enquiries |
| Penerangan CU | Manage outbound tour enquiries describes the competency in dealing with any enquiries from customers and potential customers pertaining outbound tour issues such as types of packages, packages availability, promotions and any related enquiries. The person who is competent in this CU should be able to coordinate outbound tour enquiries, coordinate outbound tour customer enquiries and confirm outbound tour acceptance. The outcome of this CU is efficient and effective handling in response to customer enquiries which lead to acceptance of tour offer according to company standard policy and operators’ terms and conditions. |
| Tempoh Latihan | 368 |
| Objektif Pembelajaran | The learning outcomes of this competency are to enable the trainees to handle and response to customer enquiries which lead to acceptance of tour offer according to standard policy and operators’ terms and conditions. Upon completion of this competency unit, trainees should be able to: 1. Coordinate outbound tour package enquiries. 2. Coordinate outbound tour customer enquiries. 3. Confirm outbound tour acceptance. |
| Pra-Syarat | Not available. |