Job Description (JD)
| Nama Program | JUALAN DAN PEMASARAN PERKHIDMATAN KAPAL PERSIARAN [N791-005-3:2023] |
|---|---|
| Kod CU | N791-005-3:2023-C03 |
| Competency | Core |
| Tajuk CU | Execute Cruise Services Customer Relation |
| Penerangan CU | Execute cruise services customer relation describes a skill to build up reputation and relation within the potential customer and company pertaining cruise tour issues such as types of packages, packages availability, promotions and any related enquiries. The person who is competent in this CU should be able to check cruise services customer relation requirements, handle cruise services customer feedback, and prepare cruise services customer relation performance report. The outcome of this CU is to develop an efficient and effective skills in handling customer relation requirements which lead to acceptance of cruise services offer and customer satisfaction on the services in accordance with company SOP and industry practice. |
| Tempoh Latihan | 368 |
| Objektif Pembelajaran | The learning outcomes of this competency is to enable the trainees to develop an efficient and effective skills in handling customer relation requirements which lead to acceptance of cruise services offer and customer satisfaction on the services in accordance with company SOP and industry practice. Upon completion of this competency unit, trainees should be able to: 1. Check cruise services customer relation requirements. 2. Handle cruise services customer feedback. 3. Prepare cruise services customer relation performance report. |
| Pra-Syarat | Not Available |