Job Description (JD)
| Nama Program | Inbound Customer Engagement Operations [IT-100-2:2013] |
|---|---|
| Kod CU | IT-100-2:2013-C05 |
| Competency | Core |
| Tajuk CU | INBOUND SELF MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in inbound self management. He / She is responsible in adhering to quality, adhering to Average Handling Time, adhering to timeline and task requirement. The person who is competent in this CU shall be able to self manage inbound interaction: quality, efficiency, time & task. The outcome of this CU is the person enables to manage his/her own performance in Inbound Contact Centre as per guideline. |
| Tempoh Latihan | 27 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to manage his/her own performance in Inbound Contact Centre as per guideline.. Upon completion of this competency unit trainees will be able to:- 1. Self Manage Inbound Interaction Quality 2. Self Manage Inbound Efficiency 3. Self Manage Inbound Time and Task |
| Pra-Syarat | 0 |