Job Description (JD)
| Nama Program | Inbound Customer Engagement Operations [IT-100-2:2013] |
|---|---|
| Kod CU | IT-100-2:2013-E01 |
| Competency | Elektif |
| Tajuk CU | INBOUND OPERATIONS MONITORING |
| Penerangan CU | This Competency Unit title describes the competency in inbound operations monitoring. He / She is responsible in developing relationships with others in the organization to achieve desires result. The person who is competent in this CU shall be able to engage with inter department staff, enhance team effectiveness and develop leadership skills. The outcome of this CU is to monitor inbound operations and enhance team efficiency and quality as per guideline. |
| Tempoh Latihan | 27 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to to monitor inbound operations and enhance team efficiency and quality as per guideline. Upon completion of this competency unit trainees will be able to:- 1. Engage with inter department staff. 2. Enhance team effectiveness 3. Develop leadership skills |
| Pra-Syarat | 0 |