Job Description (JD)
| Nama Program | Outbound Customer Engagement Operations [IT-101-2:2013] |
|---|---|
| Kod CU | IT-101-2:2013-C01 |
| Competency | Core |
| Tajuk CU | OUTBOUND PROCESS MANAGMENT |
| Penerangan CU | This Competency Unit title describes the competency in outbound process management. He / She is responsible in identifying, planning, executing, follow-up and monitoring outbound activities to deliver job expectations as per guideline. The person who is competent in this CU shall be able to plan outbound activities, execute outbound activities and monitor outbound activities. The outcome of this CU is to manage the outbound processes for an effective job in outbound operation as per SOP. |
| Tempoh Latihan | 49 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to to manage the outbound processes for an effective job in outbound operation as per SOP. Upon completion of this competency unit trainees will be able to : 1. Plan outbound activities 2. Execute outbound activities 3. Monitor outbound activities |
| Pra-Syarat | 0 |