Job Description (JD)
| Nama Program | Outbound Customer Engagement Operations [IT-101-2:2013] |
|---|---|
| Kod CU | IT-101-2:2013-C02 |
| Competency | Core |
| Tajuk CU | OUTBOUND CONTACT CENTRE TECHNOLOGY |
| Penerangan CU | This Competency Unit title describes the competency in Outbound Contact Centre Technology. He / She is responsible in using Tele survey system, telesales and telemarketing systems, alternatives marketing systems, lead generation system for outbound contact centre operation. The person who is competent in this competency shall be able to navigate telephony system, navigate CRM system and utilize outbound system. The outcome of this competency is to navigate outbound contact centre technology for effective outbound contact centre operation. |
| Tempoh Latihan | 27 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to to navigate outbound contact centre technology for effective outbound contact centre operation. Upon completion of this competency units, trainees will be able to :- 1. Navigate telephony system 2. Navigate CRM system 3. Utilize outbound system |
| Pra-Syarat | 0 |