Job Description (JD)
| Nama Program | Inbound Customer Engagement Lead [IT-100-3:2013] |
|---|---|
| Kod CU | IT-100-3:2013-C02 |
| Competency | Core |
| Tajuk CU | INBOUND OPERATIONS BASIC MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in Inbound operation basic management He / She is responsible in adhering to maintain and monitor productivity of the business. The person who is competent in this CU shall be able Supervise customer engagement professionals(CEP), maintain daily Service Level Agreement (SLA), Execute quality improvement processes for CEPs, Undertake role as first point of referral for CEPs and Maintain operations of Technology infrastructure. The outcome of this competency is to support operations basic management and achieve business goals. |
| Tempoh Latihan | 97 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to support operations basic management and achieve business goals. Upon completion of this competency unit, trainees will be able to:- Supervise Customer Engagement Professionals (CEPs). Maintain Daily Service Level Agreement (SLA). Execute quality improvement processes for CEPs Undertake role as first point. Maintain operations of Technology infrastructure |
| Pra-Syarat | 0 |