Job Description (JD)
| Nama Program | Inbound Customer Engagement Lead [IT-100-3:2013] |
|---|---|
| Kod CU | IT-100-3:2013-C04 |
| Competency | Core |
| Tajuk CU | INBOUND PERFORMANCE MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in Inbound Performance Management He / She is responsible in managing Inbound team performance. The person who is competent in this CU shall be able to manage CEPs Key Performance Indicator(KPI), manage inbound team productivity & quality, monitor system performance and perform process improvement The outcome of this Competency is whereby performance of inbound team is achieved effectively and aligned with organization goals. |
| Tempoh Latihan | 31 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to ensure the performance of inbound team is achieved effectively and aligned with organization goals. Upon completion of this competency unit, trainees will be able to:- Manage CEPs Key Performance Indicator (KPI) Manage inbound team productivity & quality Monitor system performance Perform process improvement |
| Pra-Syarat | 0 |