Job Description (JD)
| Nama Program | Inbound Customer Engagement Lead [IT-100-3:2013] |
|---|---|
| Kod CU | IT-100-3:2013-C05 |
| Competency | Core |
| Tajuk CU | INBOUND OPERATIONS SUPPORT BASIC MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in OUTBOUND OPERATION SUPPORT BASIC MANAGEMENT. He / She is responsible in adhering to maintain and monitor productivity, quality and training. The person who is competent in this CU shall be able to perform outbound Quality Assurance, conduct training and manage outbound team forecasting and scheduling. The outcome of this CU is to set quality standard, knowledge acquired and workforce requirement across support operations. |
| Tempoh Latihan | 21 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to set quality standard, knowledge acquired and workforce requirement across support operations. Upon completion of this competency unit, trainees will be able to:- Perform inbound Quality Assurance Conduct inbound team training Manage inbound team forecast and scheduling |
| Pra-Syarat | 0 |