Job Description (JD)
| Nama Program | Pengurusan Kemudahan Sisa Pepejal [LE-037-5:2014] |
|---|---|
| Kod CU | LE-037-5:2014-C05 |
| Competency | Core |
| Tajuk CU | FEEDBACK AND COMPLAINT MANAGEMENT |
| Penerangan CU | This CU describes the competency required to develop management standards of public complaints. The CU requires communication skills, problem solving. The person who is competent in this CU shall be able establish feedback channel, delegate job function, present report, propose corrective action and public relations requirement. The outcome of this competency is to ensure that customer complaint management process effectively implemented in accordance with company SOP. |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The person who is competent in this CU required skills to develop management standards of public complaints. The CU requires communication skills, problem solving. The outcome of this competency is to ensure that customer complaint management process effectively implemented in accordance with company SOP. Upon completion of this competency unit, trainee will be able to:- • Establish feedback channel • Delegate complaint and feedback job function • Monitor feedback and complaint progress • Propose corrective action • Organise public relations requirement |
| Pra-Syarat | 0 |