Job Description (JD)
| Nama Program | Amalan Kebajikan Sosial [CC-014-3:2014] |
|---|---|
| Kod CU | CC-014-3:2014-C01 |
| Competency | Core |
| Tajuk CU | SOCIAL WELFARE COUNTER SERVICES |
| Penerangan CU | Social Welfare Counter Services is a frontline service of receiving information and complaints from clients. The person who is competent in this CU shall be able to provide social welfare counter services, screen information and complaints, perform sorting of service application and escalate service application to relevant unit. The outcome of this competency is to obtain complete initial client information and to ensure client’s satisfaction is achieved. |
| Tempoh Latihan | 100 |
| Objektif Pembelajaran | The person who is competent in social welfare counter services shall be able to obtain complete initial client information and to ensure clients satisfaction achieved in accordance with to Standard Operating Procedure (SOP). Upon completion of this competency unit, trainees will be able to: • Provide social welfare counter services • Screen information and complaints • Perform sorting of service application • Escalate service application to relevant unit |
| Pra-Syarat | 0 |