Job Description (JD)
| Nama Program | Koordinasi Kebajikan Sosial [CC-014-4:2014] |
|---|---|
| Kod CU | CC-014-4:2014-C03 |
| Competency | Core |
| Tajuk CU | COMPLAINTS MANAGEMENT |
| Penerangan CU | Complaints Management is a step by step process when a social welfare practitioner has to address complaints satisfactorily. This is a process of settling or redressing complaints. The person who is competent in this CU shall be able to analyse complaints received, conduct complaints handling and finalise complaints handling. The outcome is to ensure the grievances are handled according to the organisation SOP and client needs. |
| Tempoh Latihan | 100 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to ensure the grievances are handled according to the organisation SOP and client needs. Upon completion of this competency unit, trainees will be able to: • Analyse complaints received • Conduct complaints handling • Finalise complaints handling |
| Pra-Syarat | 0 |