Job Description (JD)
| Nama Program | Outbound Customer Engagement Operations [IT-101-2:2013] |
|---|---|
| Kod CU | IT-101-2:2013-C03 |
| Competency | Core |
| Tajuk CU | OUTBOUND CONTACT MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in outbound contact management. He / She is responsible in applying right posture, right tone and manner, active listening skills, consultative telesales skills, clear communication and interaction effective communications according to the guidelines. The person who is competent in this competency shall be able to follow outbound interactions guideline, practice outbound interaction handling skills, apply outbound interaction communication etiquettes, implement outbound interaction effective communications and apply outbound interaction exceptional communications. The outcome of this competency is to manage outbound contact centre and handle interaction efficiently as per requirement. |
| Tempoh Latihan | 143 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to manage outbound contact centre and handle interaction efficiently as per requirement. Upon completion of this competency unit, trainees will be able to:- 1. Execute outbound interactions process 2. Handle outbound interaction work 3. Apply outbound interaction communication etiquettes. 4. Implement outbound interaction effective communications. 5. Apply outbound interaction exceptional communications |
| Pra-Syarat | 0 |