Job Description (JD)
| Nama Program | Outbound Customer Engagement Operations [IT-101-2:2013] |
|---|---|
| Kod CU | IT-101-2:2013-C04 |
| Competency | Core |
| Tajuk CU | STRESS MANAGEMENT (INBOUND & OUTBOUND) |
| Penerangan CU | This Competency Unit title describes the competency in stress management (inbound & outbound) He / She is responsible in identifying potential stress, managing negative stress, applying positive mental attitude and positive thinking approach and overcoming/avoiding stress at the contact center The person who is competent in this competency shall be able to identify, manage and overcome stress in Contact Center The outcome of this competency is to manage stress effectively and cope with the work environment for effective work operation. |
| Tempoh Latihan | 27 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able is to manage stress effectively and cope with the work environment for effective work operation. Upon completion of this competency units, trainees will be able to :- 1. Determine stress at Contact Centre. 2. Manage stress at Contact Centre 3. Overcome stress at Contact Centre |
| Pra-Syarat | 0 |