Job Description (JD)
| Nama Program | Outbound Customer Engagement Operations [IT-101-2:2013] |
|---|---|
| Kod CU | IT-101-2:2013-C05 |
| Competency | Core |
| Tajuk CU | OUTBOUND SELF MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in outbound self management. He / She is responsible in adhering to quality, adhering to Average Handling Time, adhering to timeline and task requirement. The person who is competent in this competency shall be able to self manage outbound interaction: quality, efficiency, time & task. The outcome of this competency is to manage his/her own performance for quality and efficient work in Outbound Contact Centre as per guideline/SOP. |
| Tempoh Latihan | 27 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to to manage his/her own performance for quality and efficient work in Outbound Contact Centre as per guideline / SOP. Upon completion of this competency unit trainees will be able to:- 1. Self Manage Outbound Interaction Quality 2. Self Manage Outbound Efficiency 3. Self Manage Outbound Time and Task |
| Pra-Syarat | 0 |