Job Description (JD)
| Nama Program | Family Takaful And Life Insurance Underwriting [FB-026-4:2014] |
|---|---|
| Kod CU | FB-026-4:2014-C03 |
| Competency | Core |
| Tajuk CU | UNDERWRITING CUSTOMER SERVICES OPERATION |
| Penerangan CU | The CU title describes the competency in customer service. He or She is the person who involve in rendering above-and-beyond services rendered to the client. The person who is competent in underwriting customer services operation shall be able to identify client enquiries, manage client enquiries, assess customer service effectiveness and report customer service activities. The outcome of this competency is to provide competent personnel to ensure quick response to guest enquiries and the arts of managing guest complain in maintaining guest satisfaction in accordance with company Standard Operating Procedures. |
| Tempoh Latihan | 150 |
| Objektif Pembelajaran | The outcome of this competency is to provide competent personnel to ensure quick response to guest enquiries and the arts of managing guest complain in maintaining guest satisfaction in accordance with company Standard Operating Procedures. Upon completion of this competency unit, trainees will be able to:- • Identify client enquiries • Manage client enquiries • Report customer service activities |
| Pra-Syarat | 0 |