Job Description (JD)
| Nama Program | Outbound Customer Engagement Lead [IT-101-3:2013] |
|---|---|
| Kod CU | IT-101-3:2013-C01 |
| Competency | Core |
| Tajuk CU | OUTBOUND PEOPLE BASIC MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in outbound people basic management. He / She is responsible in providing coaching, motivating, deliver communications, recruiting, review team performance, building teamwork and managing conflict within teams. The person who is competent in this CU shall be able to update information to outbound team, provide coaching to the outbound team, lead outbound team, recruit outbound team, monitor outbound team performance, schedule outbound team working shift, engage with outbound team, management and client, manage self and outbound team’s time and tasks, and build relationship between peers and others. The outcome of this competency is to manage outbound people effectively towards achieving business goals in a contact centre. |
| Tempoh Latihan | 82 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to manage outbound people effectively towards achieving business goals in a contact centre. Upon completion of this competency unit, trainees will be able to:- Update information to outbound team. Provide coaching to outbound team. Lead outbound team. Recruit outbound team. Monitor outbound team performance. Schedule outbound team working shift. Engage with Outbound team, management, and client. Manage outbound team’s time and tasks Build relationship between peers and others. |
| Pra-Syarat | 0 |