Job Description (JD)
| Nama Program | Outbound Customer Engagement Lead [IT-101-3:2013] |
|---|---|
| Kod CU | IT-101-3:2013-C03 |
| Competency | Core |
| Tajuk CU | OUTBOUND REPORT ADMINISTRATION & ANALYSIS |
| Penerangan CU | This Competency Unit title describes the competency in Outbound Report Administration & Analysis. He / She is responsible in identifying report information, generating accurate and concise report and analyzing outbound performance statistics as per requirements. The person who is competent in this competency shall be able to gather outbound report information, generate outbound report, and analyze outbound performance statistic. The outcome of this competency to administer and analyze outbound report for successful outbound operation works. |
| Tempoh Latihan | 21 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to to administer and analyze outbound report for successful outbound operation works. Upon completion of this competency unit, trainees will be able to:- Gather outbound report information. Generate outbound report. Analyze outbound performance statistic |
| Pra-Syarat | 0 |