Job Description (JD)
| Nama Program | Outbound Customer Engagement Lead [IT-101-3:2013] |
|---|---|
| Kod CU | IT-101-3:2013-C04 |
| Competency | Core |
| Tajuk CU | OUTBOUND PERFORMANCE MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in outbound performance management. He / She are responsible in establishing CEPs individual goals, reviewing CEPs performances, guiding CEPs, achieving better work performance in terms of quality and quantity and performing process improvement. The person who is competent in this CU shall be able to manage CEPs Key Performance Indicator(KPI), manage outbound team productivity & quality, monitor system performance and perform process improvement The outcome of this Competency is to manage and achieve outbound performance of outbound team and aligned with organization goals. |
| Tempoh Latihan | 31 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to manage and achieve outbound performance of team and aligned with organization goals. Upon completion of this competency unit, trainees will be able to:- Manage CEPs Key Performance Indicator (KPI) Manage outbound team productivity & quality Monitor system performance . Perform process improvement |
| Pra-Syarat | 0 |