Job Description (JD)
| Nama Program | Outbound Customer Engagement Lead [IT-101-3:2013] |
|---|---|
| Kod CU | IT-101-3:2013-C05 |
| Competency | Core |
| Tajuk CU | OUTBOUND OPERATIONS SUPPORT BASIC MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in outbound operation support basic management. He / She is responsible in performing outbound quality assurance, maintain and monitor productivity, quality and training. The person who is competent in this CU shall be able to perform outbound Quality Assurance, conduct training and manage outbound team forecasting and scheduling. The outcome of this CU is to provide basic management to outbound operation support , set quality standard, and workforce requirement across support operations |
| Tempoh Latihan | 21 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to provide basic management to outbound operation support , set quality standard, and workforce requirement across support operations. Upon completion of this competency unit, trainees will be able to:- Perform outbound Quality Assurance . Conduct Outbound team training Manage outbound team forecast and scheduling |
| Pra-Syarat | 0 |