Job Description (JD)
| Nama Program | Outbound Customer Engagement Lead [IT-101-3:2013] |
|---|---|
| Kod CU | IT-101-3:2013-C06 |
| Competency | Core |
| Tajuk CU | OUTBOUND FACILITATION MANAGEMENT |
| Penerangan CU | This competency unit title describes the competency in Outbound Facilitation Management. He / She is responsible to delegate tasks, present reports and analysis, conduct briefings and meetings, participate in company activities and motivate team to improve performance. The person who is competent in this competency shall be able to conduct outbound briefing sessions to a team, conduct meetings between outbound team and management, present report analysis to a team, management and client, and facilitate knowledge sharing sessions among outbound teams The outcome of this CU is to manage outbound facilitation activities and deliver knowledge acquired to the team as per guideline |
| Tempoh Latihan | 28 |
| Objektif Pembelajaran | The person who is competent in this competency shall be able to manage outbound facilitation activities and deliver knowledge acquired to the team as per guideline. Upon completion of this competency unit, trainees will be able to:- Conduct outbound briefing sessions to a team Arrange and conduct meetings between outbound team or with operations management Present report analysis to outbound team, management and client Facilitate knowledge sharing session among outbound teams |
| Pra-Syarat | 0 |