Job Description (JD)
| Nama Program | Support Customer Engagement Operations [IT-102-2:2013] |
|---|---|
| Kod CU | IT-102-2:2013-C03 |
| Competency | Core |
| Tajuk CU | FORECASTING & SCHEDULING MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in Forecasting and Scheduling Management. He / She is responsible to generates forecasts, generates schedules, and manages schedule changes for an organization The person who is competent in this CU shall be able to develop forecast model, prepare work shift schedule, manage real time adherence and track total number of active CEPS. The outcome of this competency is to manage forecasting and scheduling, having the right resources at the right place at the right time using related tools and methodology |
| Tempoh Latihan | 36 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to manage forecasting and scheduling, having the right resources at the right place at the right time using related tools and methodology. Upon completion of this competency unit:- Develop forecast model Prepare work shift schedule Manage Real -Time Adherence. Keep track on total number of active CEPs |
| Pra-Syarat | 0 |