Job Description (JD)
| Nama Program | Support Customer Engagement Operations [IT-102-2:2013] |
|---|---|
| Kod CU | IT-102-2:2013-C05 |
| Competency | Core |
| Tajuk CU | TECHNOLOGY SUPPORT MONITORING |
| Penerangan CU | This Competency Unit title describes the competency in Technology Support Monitoring. He / She is responsible in adhering to maintain and monitor tools of the business. The person who is competent in this CU shall be able to Perform telephony support, Perform desktop support, Maintain management systems and Other support applications, and Manage Service Request and Update within SLA The outcome of this competency is to Support CE Operations for compatibility and to keep contact centre technology system efficiency |
| Tempoh Latihan | 36 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to Support CE Operations for compatibility and to keep contact centre technology system efficient. . Upon completion of this competency unit trainees will be able to:- Perform Telephony Support Perform Desktop Support Maintain management systems and other support applications. Manage Service Request |
| Pra-Syarat | 0 |