Job Description (JD)
| Nama Program | Support Customer Engagement Operations [IT-102-2:2013] |
|---|---|
| Kod CU | IT-102-2:2013-C06 |
| Competency | Core |
| Tajuk CU | REPORTING & ANALYSIS |
| Penerangan CU | This Competency Unit title describes the competency in Report Administration and Analysis. He / She is responsible in coaching report, Key Performance Index (KPI) report and analysis, and subordinates adherence reporting. The person who is competent in this CU shall be able to gather information, produce support report, analyze performance information statistics and handle support assignment as per (SOP) The outcome of this CU is to perform reporting activities and performance analysis and adhere to SOP requirement |
| Tempoh Latihan | 36 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to compile, analyze and present the performance of the operations as per guideline. Upon completion of this competency unit trainees will be able to:- Identify and gather support information. Produce support report. Analyze performance statistic. Handle support assignment |
| Pra-Syarat | 0 |