Job Description (JD)
| Nama Program | Support Customer Engagement Lead [IT-102-3:2013] |
|---|---|
| Kod CU | IT-102-3:2013-C04 |
| Competency | Core |
| Tajuk CU | TECHNOLOGY SUPPORT BASIC MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in technology support basic management He / She is responsible in maintaining infrastructure and hardware support, monitoring overall management performance and managing CEPs technology support as per organizational guidelines. The person who is competent in this CU shall be able to Maintain infrastructure and hardware support, manage system and network support, monitor performance management and manage operation support The outcome of this CU is to manage technology support in a contact centre and providing excellent basic management technology support to achieve business goals. |
| Tempoh Latihan | 33 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to manage technology support in a contact centre and providing excellent basic management technology support to achieve business goals. Upon completion of this competency unit trainees will be able to:- Manage Infrastructure and hardware support Manage System and Network Support Monitor Performance management Manage Operation Support |
| Pra-Syarat | 0 |