Job Description (JD)
| Nama Program | Support Customer Engagement Lead [IT-102-3:2013] |
|---|---|
| Kod CU | IT-102-3:2013-C05 |
| Competency | Core |
| Tajuk CU | SUPPORT PERFORMANCE MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in support performance management. He / She is responsible in developing key results areas , carrying out coaching sessions and performance planning, conducting performance review and performance appraisals for encouraging performance progress. The person who is competent in this CU shall be able to establish direction, ensure performance success and encouraging performance progress of team members. The outcomes of this CU is to manage support performance activities in improving people performance and engagement to become potential leaders and recognizing areas for growth and development |
| Tempoh Latihan | 27 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to to manage support performance activities in improving people performance and engagement to become potential leaders and recognizings areas for growth and development Upon completion of this competency unit trainees will be able to:- Establish direction to team member Ensure performance success Encourage performance progress |
| Pra-Syarat | 0 |