Job Description (JD)
| Nama Program | Support Customer Engagement Lead [IT-102-3:2013] |
|---|---|
| Kod CU | IT-102-3:2013-E01 |
| Competency | Elektif |
| Tajuk CU | SUPPORT DEVELOPMENT MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in Vertical Support Management. He / She is responsible in collecting historical report, analyzing performance statistics, predicting call volume for long term performance, coordinating multi skills training for existing CEPs, and creating opportunities on carreer progressive plan as per guideline. The person who is competent in this CU shall be able to maximize the efficiency and occupancy to meeting the organization objectives The outcome of this CU is to manage support development activities to enables the team leader to be recognized and recommended for career advancement. |
| Tempoh Latihan | 36 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to to manage support development activities to enables the team leader to be recognized and recommended for career advancement. Upon completion of this competency unit, trainees will be able to:- Prepare report on performance statistic Manage long-term operational forecast Collaborate performance with training, IT and quality team Integrate new skills and knowledge into current responsibilities |
| Pra-Syarat | 0 |