Job Description (JD)
| Nama Program | Support Customer Engagement Lead [IT-102-3:2013] |
|---|---|
| Kod CU | IT-102-3:2013-E02 |
| Competency | Elektif |
| Tajuk CU | PROJECT MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in project management. He / She is responsible in developing project charter and project scope statement, estimating resource plan, project time and cost and project risk and measuring quality deliverables as per project requirements. The person who is competent in this CU shall be able to Initiate contact center project management, design a contact centre project, execute a contact center project, monitor a contact center project and present a contact center project management report. The outcome of this CU is to manage contact centre project efficiently for quality deliverables according to stakeholders expectation and project requirements. |
| Tempoh Latihan | 45 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to manage contact centre project efficiently for quality deliverables according to stakeholders expectation and project requirements. Upon completion of this competency unit, trainees will be able to:- Initiate a contact centre project management Design a contact centre project Execute a contact centre project Monitor a contact centre project Present a contact centre project management report |
| Pra-Syarat | 0 |