Job Description (JD)
| Nama Program | PENGURUSAN JAMINAN KUALITI PEMBUATAN AEROANGKASA [C282-003-5:2020] |
|---|---|
| Kod CU | C282-003-5:2020-C04 |
| Competency | Core |
| Tajuk CU | Aerospace Quality Assurance Customer Satisfaction |
| Penerangan CU | Aerospace Quality Assurance Customer Satisfaction describes the competencies required to correspond with customer, manage customer feedback and identify source inspection compliance. The person who is competent in this CU should be able to review customer quality issue, monitor source inspection service provider compliance, study quality feedback procedures and produce quality assurance customer satisfaction report. The outcomes of this CU are customer’s quality assurance issues can be resolved and company credibility increased in order to maintain customer relationship based on the company’s policy, applicable laws, standards and guidelines. |
| Tempoh Latihan | 200 |
| Objektif Pembelajaran | The learning outcomes of this competency unit are trainees capable to ensure customer’s quality assurance issues can resolved and company credibility increased in order to maintain customer relationship based on the company’s policy, applicable laws, standards and guidelines. Upon completion of this competency unit, trainees should be able to: 1. Review customer quality issue. 2. Monitor source inspection service provider compliance. 3. Study quality feedback procedures. 4. Produce quality assurance customer satisfaction report. |
| Pra-Syarat | Not Available |