Job Description (JD)
| Nama Program | KOORDINASI PENGURUSAN ACARA [HT-201-3:2012] |
|---|---|
| Kod CU | HT-201-3:2012-C05 |
| Competency | Core |
| Tajuk CU | EVENT CUSTOMER RELATION SERVICES (CRS) |
| Penerangan CU | The CU title describes the competency in event customer relation services. He or she is the person who will attend client needs at site. The person who is competent in event customer relation services activities shall be able to examine customer relation services requirements, determine customer relation services requirements, execute customer relation services activities and assess customer relation services performance. The outcome of this competency is the ability to perform event customer relation services activities in a hospitable manner in accordance with the Company Code of Ethics. |
| Tempoh Latihan | 160 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to perform event customer relation activities in a hospitable manner in accordance with the Code of Ethics. Upon completion of this competency unit, trainees will be able to:- Examine Customer Relation Services (CRS) requirements Determine customer relation services requirements Execute customer relation services activities Assess customer relation services performance |
| Pra-Syarat | 0 |