Job Description (JD)
| Nama Program | Pengurusan Operasi Perkhidmatan Kurier [IL-011-4:2012] |
|---|---|
| Kod CU | IL-011-4:2012-C02 |
| Competency | Core |
| Tajuk CU | COURIER CUSTOMER RELATION MANAGEMENT |
| Penerangan CU | The CU title describes the competency in courier customer service. He or She is the person who ensures above-and-beyond services rendered to customer. The person who is competent in this CU shall be able to identify courier customer services requirement, handle customer special request, manage customer service, evaluate courier customer services effectiveness, report courier customer services management activities. The outcome of this competency is to produce service quality, meet customer satisfaction and resolve customer issue in accordance with company policy and Local Authority regulation. The personnel who are to be competent in this competency must in prior have the following competencies:- Not applicable |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to produce service quality, meet customer satisfaction and resolve customer issue in accordance with company requirement and Standard Operating Procedure (SOP). Upon completion of this competency unit, trainees will be able to: - • Identify customer relation management requirement • Prepare customer relation action plan • Perform customer relation management • Report customer relation management activities |
| Pra-Syarat | 0 |