Job Description (JD)
| Nama Program | Perundingan Pelancongan [HT-101-3:2014] |
|---|---|
| Kod CU | HT-101-3:2014-C05 |
| Competency | Core |
| Tajuk CU | CUSTOMER SERVICES/RELATION |
| Penerangan CU | Customer services relation is a skill to build up reputation and relation within the potential customer and company. The person who is competent incustomer services relation activitiesshall be able to identify customer services relation,determine customer services relation requirements, execute customer service relation activities and assess customer service relation performance. The outcome of this competency is the ability to perform customer services relation activities in a hospitable manner in accordance with the Code Of Ethics. |
| Tempoh Latihan | 128 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to build up reputation and relation within the potential customer and company. Upon completion of this competency unit, trainees will be able to:- • Identify customer service relation requirements • Execute customer service relation activities • Assess customer service relation performance |
| Pra-Syarat | 0 |