Job Description (JD)
| Nama Program | Penyeliaan & Koordinasi Homestay [HT-040-3:2014] |
|---|---|
| Kod CU | HT-040-3:2014-C04 |
| Competency | Core |
| Tajuk CU | HOMESTAY OPERATION AND SUPERVISION |
| Penerangan CU | Homestay operation and supervision is a skill to administer and supervise work and staff according to Malaysia homestay registration and tourism ministry & Malaysian culture guideline. The person who is competent in homestay operation and supervision handling shall be able to prepare job schedule / duty roster handle guest complaint, gather guest feedback, appraise homestay operator performance, conduct homestay operator training, conduct homestay operator meeting and monitor homestay operation. The outcome of this competency is to equip the homestay coordinator with supervisory skill on monitoring subordinate on executing the service standard provided by the company and labour law requirement. |
| Tempoh Latihan | 120 |
| Objektif Pembelajaran | The outcome of this competency is to equip the homestay coordinator with supervisory skill on monitoring subordinate on executing the service standard provided by the company and labour law requirement. Upon completion of this competency unit, trainees will be able to:- 1. Prepare job schedule / duty roster 2.Handle guest complaint and feed back 3. Appraise homestay operator performance 4. Conduct homestay operator training 5.Conduct homestay operator meeting 6.Monitor homestay operation |
| Pra-Syarat | 0 |