Job Description (JD)
| Nama Program | Operasi Perkhidmatan Barista [I563-001-3:2018] |
|---|---|
| Kod CU | I563-001-3:2018-C01 |
| Competency | Core |
| Tajuk CU | COFFEE BAR CUSTOMER SERVICES COORDINATION |
| Penerangan CU | Coffee Bar Customer Relations is the establishment of good rapport with customers. This role is usually come in place during coffee session in the café. It is important to have a strong knowledge about espresso-based coffee drinks and be able to provide the best recommendations to café customers. The personnel are also responsible to handle customer enquiries and attend appropriate action towards complaints as required. The outcome of this competency is to build excellent customer relation at coffee shops in accordance with café standard operating procedures. To perform the CU, the competency owner is required to know the important aspects of coffee products and services available as well as have adequate knowledge and skills café customer relation and communication etiquettes as practiced by the industry. The personnel who aspires to be competent in this competency must in prior have the following competencies:- i. Coffee Bar Customer Services Level 2 |
| Tempoh Latihan | 130 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to perform customer relation coordination in café. Upon completion of this competency units, trainees will be able to:- 1. Maintain coffee bar customer relation requirements 2. Implement café products and services promotion 3. Handle customer’s enquiry and complaints 4. Supervise café daily operation 5. Prepare coffee bar customer relation report |
| Pra-Syarat | 0 |