Job Description (JD)
| Nama Program | Operasi Pawagam [R900-001-2:2016] |
|---|---|
| Kod CU | R900-001-2:2016-C04 |
| Competency | Core |
| Tajuk CU | CINEMA CUSTOMER SERVICES |
| Penerangan CU | Cinema Customer Support Service describes the roles and responsibilities of Cinema Operations personnel to handle cinema customer complaints, enquiries, support and assist customers. Competent personnel shall be able to identify cinema customer service requirements, handle customer enquiries, handle customer complaint, promote safety awareness and evaluate cinema customer service effectiveness The outcome of this competency is to ensure customer enquiries and needs are fulfil according to Cinema customer service guidelines. |
| Tempoh Latihan | 100 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to handle customer enquiries and complaint effectiveness. Upon completion of this competency units, trainess will be able to:- 1. Identify cinema customer service requirements 2. Handle customer enquiries 3. Handle customer complaint 4. Promote safety awareness |
| Pra-Syarat | 0 |