Job Description (JD)
| Nama Program | Pengurusan Tuntutan Insurans Takaful/Nyawa Keluarga [K651-001-5:2017] |
|---|---|
| Kod CU | K651-001-5:2017-C02 |
| Competency | Core |
| Tajuk CU | CLAIMS DISPUTE MANAGEMENT |
| Penerangan CU | Claims Dispute Management refers to activities to overcome any disagreement or argument between the company and the claimant/ beneficiary. The dispute should be resolved to maintain company’s performance and productivity, maintain company’s image and to avoid any legal action from the claimant. The person who is competent in Claims Dispute Management shall be able to analyse the claims dispute elements, ascertain decision on claims dispute and convey the decision to the claimant/ beneficiary in accordance with company’s guideline and regulatory bodies’ requirements. The outcome of this competency is to resolve any dispute with claimant/ beneficiary that may affect company’s performance, company’s image and business continuity. |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The outcome of this competency is to resolve any dispute with claimant/ beneficiary that may affect company’s performance, company’s image and business continuity. Upon completion of this competency unit, trainees will be able to: 1. Analyse the claims dispute elements 2. Conclude claims dispute decision 3. Coordinate claims payment settlement |
| Pra-Syarat | 0 |