Job Description (JD)
| Nama Program | Operasi Terminal Pengangkutan Awam [IL-010-3:2012] |
|---|---|
| Kod CU | IL-010-3:2012-C04 |
| Competency | Core |
| Tajuk CU | TERMINAL CUSTOMER SERVICE |
| Penerangan CU | Terminal customer service is the work function to ensure all operational activities, services and objectives of the terminal are professionally handled and to ensure the highest quality of services as required in fulfilling the commitments made with the station owner and the satisfaction of station users. The person who is competent in Terminal Customer Service shall be able to handle complaints and enquiries, carry out terminal service announcement and sales and promotion The outcome of the competency unit is to handling customers services complying to terminal management requirements |
| Tempoh Latihan | 210 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to ensure all operational activities, services and objectives of the terminal are professionally handled and to ensure the highest quality of services as required in fulfilling the commitments made with the station owner and the satisfaction of station users. Upon completion of this competency unit, trainees will be able to: Provide terminal services advice Handle complaint and enquiries Carry out terminal service announcement Carry out terminal service sales and promotion |
| Pra-Syarat | 0 |