Job Description (JD)
| Nama Program | Pengurusan Operasi Terminal Pengangkutan Awam [IL-010-4:2012] |
|---|---|
| Kod CU | IL-010-4:2012-C05 |
| Competency | Core |
| Tajuk CU | TERMINAL COMMUNICATION & RELATION MANAGEMENT |
| Penerangan CU | Terminal communication and relation management is the roles and function to communicate, deliver and maintain relation of terminal service interest through appropriate and timely terminal information effectively communicated to public. The person who is competent in terminal communication and relation management shall be able to analyze communication and relation requirements, plan communication and relation work process, organize education event, evaluate communication and relation performance and manage terminal communication and relation management documentation. The outcome of this competency is to ensure terminal information delivered to public. |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to ensures terminal information effectively communicated to public. Upon completion of this competency unit, trainees will be able to: Analyze communication and relation requirements Plan communication and relation work process Organize educational event Evaluate communication and relation performance Manage terminal communication and relation documentation |
| Pra-Syarat | 0 |