Job Description (JD)
| Nama Program | Operasi Tempahan Bilik [I551-001-3:2017] |
|---|---|
| Kod CU | I551-001-3:2017-C04 |
| Competency | Core |
| Tajuk CU | Reservation Customer Care |
| Penerangan CU | Reservation Customer Care describes the competency in taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. A competent person in this CU shall be able to handle guest complaint, negotiate with guest and solve guest challenges. The outcome of this competency is to keep the guest happy so that the business can grow |
| Tempoh Latihan | 260 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to provide warm hospitality for the guest. Upon completion of this competency units, trainees will be able to:- 4. Handle guest complaint 5. Negotiate with guest 6. Solve guest challenges |
| Pra-Syarat | 0 |