Job Description (JD)
| Nama Program | Operasi Pengemasan [I551-003-2:2018] |
|---|---|
| Kod CU | I551-003-2:2018-C02 |
| Competency | Core |
| Tajuk CU | HOUSEKEEPING GUEST SERVICES |
| Penerangan CU | Housekeeping Guest Services is the process of providing a range of general housekeeping services to guests (internal & external). The person who is competent in this CU shall be able to receive service requests, provide guest requests, and handle lost & found items in accordance with housekeeping procedure and safety & hygiene guidelines. The outcome of this competency is to ensure that guests are satisfied with a fast, friendly, efficient and courteous housekeeping service in accordance with organization’s standard. |
| Tempoh Latihan | 110 |
| Objektif Pembelajaran | The outcome of this competency unit is to ensure those guests are satisfied with a fast, friendly, efficient and courteous housekeeping service in accordance with organization standard. Upon completion of this competency unit, trainees shall be able to: 1. Receive service request. 2. Provide guest request. 3. Handle lost and found items. |
| Pra-Syarat | Not Available |