Job Description (JD)
| Nama Program | Operasi Kaunter Hadapan [I551-002-3:2017] |
|---|---|
| Kod CU | I551-002-3:2017-C03 |
| Competency | Core |
| Tajuk CU | CONCIERGE SERVICES |
| Penerangan CU | Concierge services describes the competency of provide a beyond expectation experience and satisfaction to hotel guest in accordance with establishment policies. The competent person in this CU shall be able to handle guest enquiries, carry out airport representative services, carry out luggage handling and carry out newspaper handling to meet establishment standard. The outcome of this competency is to ensure that concierge associate equipped with knowledge and skills to perform a fast and efficient concierge services. |
| Tempoh Latihan | 400 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to ensure that concierge associate equipped with knowledge and skills to perform a fast and efficient concierge services. Upon completion of this competency units, trainess will be able to:- 1. Identify concierge services requirement 2. Arrange concierge services activities 3. Handle guest enquiries 4. Carry out airport representative service 5. Carry out luggage handling 6. Carry out newspaper handling 7. Assist during emergency situation |
| Pra-Syarat | 0 |