Job Description (JD)
| Nama Program | Operasi Kaunter Hadapan [I551-002-3:2017] |
|---|---|
| Kod CU | I551-002-3:2017-C04 |
| Competency | Core |
| Tajuk CU | GUEST SERVICE OPERATION |
| Penerangan CU | Guest service operation describes the competency for VIP arrival activities for room check in and provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering in accordance with establishment policies. The competent person in this CU shall be able to prepare for prepare VIP guest arrival activities, handle VIP guest arrival activities, perform guest relation activities, assist front desk for guest departure activities and assist during emergency situation according to hotel’s Standard Operating Procedure (SOP). The outcome of this competency is to ensure that guest service associate equipped with knowledge and skills to perform a fast and efficient service. |
| Tempoh Latihan | 400 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to ensure that guest service associate equipped with knowledge and skills to perform a fast and efficient service. Upon completion of this competency units, trainess will be able to:- 1. Prepare VIP guest arrival activities 2. Handle VIP guest arrival activities 3. Perform guest relation activities 4. Assist front desk for guest departure activities 5. Assist during emergency situation |
| Pra-Syarat | 0 |