Job Description (JD)
| Nama Program | Penyeliaan Operasi Makanan & Minuman [I561-002-3:2018] |
|---|---|
| Kod CU | I561-002-3:2018-C01 |
| Competency | Core |
| Tajuk CU | F&B Customer Services Handling |
| Penerangan CU | F&B Guest Service Handling is an activity meeting guest requests, handling complaints and maintaining close contact with guests. It is essential that guests are a priority in F & B operations and the crew should meet the needs of guests. The person whom is competent in this CU will be able to handle guest request, attend to guest complaints and develop guest rapport The outcome of this competency is to ensure guests are well-served and can increase the level of guest satisfaction. |
| Tempoh Latihan | 200 |
| Objektif Pembelajaran | The outcome of this competency unit is to ensure guests are well-served and can increase the level of guest satisfaction. Upon completion of this competency unit, trainees shall be able to: 1. Handle Guest request. 2. Attend to guest complaints. 3. Develop guest rapport. |
| Pra-Syarat | 0 |