Job Description (JD)
| Nama Program | Pengurusan Operasi Perkhidmatan Pengagihan & Penggudangan [IL-012-4:2012] |
|---|---|
| Kod CU | IL-012-4:2012-C05 |
| Competency | Core |
| Tajuk CU | WAREHOUSE CUSTOMER RELATIONS SERVICE MANAGEMENT |
| Penerangan CU | The CU title describes the competency in managing warehouse customer relations service. He or she is the person who gauges warehouse customer relation services status and solves customer service related issues. The person who is competent in this CU shall be able to assess warehouse customer relation services specification and requirements, prepare customer relation services action plan, perform customer relation services management, evaluate customer relation services effectiveness and report customer relation services activities to meet establishment requirement. The outcome of this competency is to create business sustainability by providing excellent customer service and creating good relationship with customer in accordance with company Client Charter |
| Tempoh Latihan | 200 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to create business sustainability by providing excellent customer service and creating good relationship with customers. Upon completion of this competency unit, trainees will be able to: - • Assess warehouse customer relations service specification and requirements • Prepare customer relations services action plan • Perform customer relations services management • Evaluate customer relation services effectiveness • Report customer relations services management |
| Pra-Syarat | 0 |