Job Description (JD)
| Nama Program | Pentadbiran Pengalaman Pelanggan [M702-001-4:2019] |
|---|---|
| Kod CU | M702-001-4:2019-C05 |
| Competency | Core |
| Tajuk CU | CUSTOMER SERVICE PROGRAM ADMINISTRATION |
| Penerangan CU | Customer service program administration describes the competency in assisting the management to plan, organize, lead and control of customer service functions as specified to achieve the business goals. The customer service program is important to take care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met to develop a positive customer experience. This makes the customer service program administration so important. A competent person in this competency unit shall be able to perform customer service administration planning, organize customer service administration, lead customer service program management, perform customer service administration control and perform customer service performance management The outcome of this competency unit is to provide a sufficient number of specified group of customer to stay long as a loyal customer that generate a mutual benefits with the organization while supporting to attract other prospects to share the positive customer experience in accordance with organization requirement. |
| Tempoh Latihan | 220 |
| Objektif Pembelajaran | The outcome of this competency unit is to provide a sufficient number of specified group of customer to stay long as a loyal customer that generate a mutual benefits with the organization while supporting to attract other prospects to share the positive customer experience in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform Customer Service Administration Planning 2. Organize Customer Service Administration 3. Lead Customer Service Program Management 4. Perform Customer Service Administration control 5. Perform Customer Service Performance Management |
| Pra-Syarat | Not Applicable |