Job Description (JD)
| Nama Program | Pengurusan Pengalaman Pelanggan [M702-001-5:2019] |
|---|---|
| Kod CU | M702-001-5:2019-C03 |
| Competency | Core |
| Tajuk CU | CUSTOMER EXPERIENCE INFORMATION SYSTEMS AND ANALYTICS MANAGEMENT |
| Penerangan CU | Customer experience information system and analytics management describes the competency in planning, organizing, leading and controlling of all resources in providing all customer experience related information to support business decision making process. This competency is important in managing a systems to provide enough and accurate information for management decision process. A competent person in this competency unit shall be able to perform customer experience information systems and analytics management planning preparation, perform customer experience information systems and analytics management planning, perform customer experience data source management control, perform customer experience big data management control, and manage customer experience information systems and analytics performance management The outcome of this competency unit is to provide sufficient accurate customer experience information using an effective and reliable information technology in accordance with organization requirement. |
| Tempoh Latihan | 320 |
| Objektif Pembelajaran | The outcome of this competency unit is to provide sufficient accurate customer experience information using an effective and reliable information technology in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform customer experience information systems and analytics management planning preparation 2. Perform customer experience information systems and analytics management planning 3. Perform customer experience data source management control 4. Perform customer experience big data management control 5. Manage customer experience information systems and analytics performance management |
| Pra-Syarat | Not Applicable |