Job Description (JD)
| Nama Program | Pengurusan Pengalaman Pelanggan [M702-001-5:2019] |
|---|---|
| Kod CU | M702-001-5:2019-C05 |
| Competency | Core |
| Tajuk CU | CUSTOMER EXPERIENCE DEPARTMENTAL MANAGEMENT |
| Penerangan CU | Customer Experience Departmental Management describes the competency in planning, organizing, leading and controlling of all resources in an effective way to achieve the specified strategic departmental objectives. A competent person in this competency unit shall be able to perform human resource planning, perform employee performance management, perform customer experience management departmental budgeting, perform disciplinary management and perform departmental safety & health management The outcome of this competency unit is to achieve all of the given departmental objectives through an effective leading and utilization of resources in accordance with organization’s requirement. |
| Tempoh Latihan | 360 |
| Objektif Pembelajaran | The outcome of this competency unit is to achieve all of the given departmental objectives through an effective leading and utilization of resources in accordance with organization’s requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform human resource Planning 2. Perform Employee Performance management 3. Perform Customer Experience Management Departmental budgeting 4. Perform Disciplinary Management 5. Perform Departmental Safety & Health Management |
| Pra-Syarat | Not Applicable |