Job Description (JD)
| Nama Program | SEWAGE SLUDGE DESLUDGING AND DISCHARGE ADMINISTRATION [E382-001-4:2017] |
|---|---|
| Kod CU | E382-001-4:2017-C03 |
| Competency | Core |
| Tajuk CU | Sewage Sludge Desludging and Discharge Responsive and Promotional Planning |
| Penerangan CU | Sewage Sludge Desludging and Discharge Prevention and Resolution Administration describe the competency in managing the issues in customers complains, preventive and responsive action and promotion planning for desludging. A competent person in this CU shall be able to identify customer complaints, prepare responsive plan, prepare promotional plan, develop promotional plan and organize promotional activities. The outcome of this competency is to provide a customer complaints management and resolutions in accordance with company’s level of service (LOS). |
| Tempoh Latihan | 408 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to perform Sewage Sludge Desludging and Discharge Responsive Planning as per standard operating procedure. Upon completion of this competency units, trainees will be able to:- 1. Identify issues, complaints and feedback status 2. Prepare responsive plan 3. Identify Promotional requirement 4. Develop promotional activities 5. Organise promotional activities |
| Pra-Syarat | 0 |