Job Description (JD)
| Nama Program | Operasi Outlet Peruncitan [G471-001-3:2018] |
|---|---|
| Kod CU | G471-001-3:2018-C03 |
| Competency | Core |
| Tajuk CU | FRONT END SERVICES |
| Penerangan CU | Front End Services involve in providing customer service such as item exchange and refund, attending to customer enquiries, complaints or feedback, availability of customer shopping equipment and receiving customer payment. A competent person in this CU shall be able to carry out retail store sales floor inspection, carry out customer information services, carry out front end customer services, check retail store shopping equipment, handle customer item exchange and refund, handle customer enquiries, complaints and feedback, carry out retail store cashiering and produce front end services reports The outcome of this competency is to ensure price is updated, customer enquiry, complaint and feedback are attended, cashiers are arranged, shopping equipment are in good condition and item exchange and refund handled according to retail store SOP |
| Tempoh Latihan | 360 |
| Objektif Pembelajaran | The outcome of this competency unit is to ensure price is updated, customer enquiry, complaint and feedback are attended, cashiers are arranged, shopping equipment are in good condition and item exchange and refund handled according to retail store SOP. Upon completion of this competency unit, trainees shall be able to: 1. Carry out retail store sales floor inspection 2. Carry out customer information services 3. Carry out front end customer services 4. Check retail store shopping equipment availability 5. Handle customer item exchange and refund 6. Handle customers enquiries, complaints and feedback 7. Carry out retail store cashiering 8. Produce front end services reports |
| Pra-Syarat | 0 |