Job Description (JD)
| Nama Program | Perkhidmatan Barista [I563-001-2:2017] |
|---|---|
| Kod CU | I563-001-2:2017-C01 |
| Competency | Core |
| Tajuk CU | COFFEE BAR CUSTOMER SERVICES |
| Penerangan CU | Coffee Bar Customer Services is delivered to customers before, during and after a purchase at coffee shops and café outlets. Beyond taking orders and preparing the drink, baristas are also expected to assist customers in selecting beverages, bean types and provide suggestions. Hence a strong knowledge about espresso-based coffee drink offerings with customer preferences is important in order to provide the best recommendations to the customer. The outcome of this competency is to provide customer satisfaction towards coffee bar products and services offered in accordance with café standard operating procedures. To perform the CU, the competency owner is required to have strong knowledge and skills about café product offerings and also adhere to food handling requirements as practiced by the industry. |
| Tempoh Latihan | 140 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to perform excellent coffee bar customer services with strong knowledge and skills about café products and adhere to food handling requirements as practised by the industry. Upon completion of this competency units, trainees will be able to:- 1. Prepare coffee bar customer service requirements 2. Take customer’s order 3. Respond to customer’s enquiry and complaints 4. Carry out café sales activity |
| Pra-Syarat | 0 |